TVC WARRANTY POLICY

1. Warranty conditions

• Applicable to products purchased at TVC and still under warranty.

• Defective products due to manufacturer will be exchanged for new ones.

• The product must have warranty stamp, invoice, complete box, not broken, scratched, or short-circuited due to improper use.

• Disposable products must still have essential oil inside.

• Warranty phone number must match purchase phone number.

2. Warranty period

• Equipment, burner: 60 days

• Battery & charger: 30 days

• Disposable Pod, Cartridge, OCC: 3 days (1pc: 3 days, 2pc: 6 days, 5pc: 15 days)

• Essential oil: 10 days

3. Support policy

• Defective products that are not eligible for warranty: Support 10% of the new purchase price or part of the repair cost within 60 days.

• Products with manufacturer defects but not eligible for exchange: Support 15% of new purchase value or free repair within 60 days.

• User-defective products: Support repair or 10% discount on new purchase price within 60 days.

4. Warranty method

• Direct buyers: Bring the product to the store to check.

• Online buyers: Call 028 9995 9585 for warranty instructions.

5. Warranty & repair process

• Products within warranty period: Check for errors → Replace or repair → Return to customer.

• Products out of warranty: Repair support, fee based on warranty components.

• If not repairable: Return product or recall if under warranty/subsidy.

📌 Note:

• TVC will cover shipping costs for exchange/repair due to manufacturer defect.

• Repaired products will be stored for up to 60 days. If the customer does not accept, TVC has the right to cancel.

📞 Contact warranty: 028 9995 9585