Payment policy

Payment Terms

Customers can choose from the following methods to pay for purchases at The Vape Club:

1. Direct payment

a) Payment in cash

- Please pay in denominations currently in circulation in Vietnam.

- The Vape Club will refuse to accept torn, patched, counterfeit or uncirculated money.

b) Payment by ATM/Visa/MasterCard

    - For card payment, please follow the instructions and requests of the staff.

    - The Vape Club will deliver upon confirmation of payment from our payment system and devices.

    - In case of a transaction error where money is deducted from your account but The Vape Club's payment system or device has not received it, please follow the staff's instructions.

    - If the customer pays twice and is deducted money but the system or device only confirms completion of 1 transaction, we will support and resolve the issue. In case of an error from your card/bank, please cooperate and provide the necessary information to the bank and The Vape Club for processing. In case of an error from the system and device, we will process it as soon as possible and refund the excess transaction to the customer.

    2. Cash on delivery (COD):

    - Please pay for your order in cash with shipping fee as required by the shipping unit.

    - Free shipping for orders over 2,000,000 VND.

    - In case the payment amount differs significantly from the total order amount, you can call us immediately before receiving the goods for support via phone number: 028 9995 9585.

    3. Transfer money to bank account:

    Please contact our staff for payment instructions.