dotMod dotAIO V2

Products with manufacturer defects will be exchanged for new ones. Applicable to products purchased at TVC and still under warranty.

1. Warranty conditions

• The product must have warranty stamp, invoice, complete box, not broken, scratched, or short-circuited due to improper use.
• Disposable products must still have essential oil inside.
• Warranty phone number must match purchase phone number.

2. Warranty period

• Equipment, burner: 60 days
• Battery & charger: 30 days
• Disposable Pod, Cartridge, OCC: 3 days (1pc: 3 days, 2pc: 6 days, 5pc: 15 days)
• Essential oil: 10 days

For details on Warranty Policy, please see here.

Products with warranty period that have errors will be replaced with new products. For cases that are out of warranty period, TVC will provide technical support. For more information, please refer to the details here.

Choose the right device and nicotine concentration

• Low power device (12-25W): used with e-liquid with high nicotine content (10-50mg) and thinner (VG<60). With this option, the device will be compact, suitable for users who want to use e-cigarettes to replace cigarettes, those who do not want to use e-cigarettes with a lot of smoke, focusing on the full nicotine experience and convenience.
• High power device (>25W): used with low nicotine (0-10mg) and thicker (VG>60) e-liquid. This option will make the device larger, suitable for those who want a more smoke and flavor experience.

Choose a flavor

• Fruit: Fresh, sweet, often combined with sour, cold, mint.
• Candy/dessert: Moderately sweet, rich, warm, long aftertaste.
  Tobacco: classic, less sweet, often combined with vanilla, caramel for a smoother experience.